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Privacy Policy

Effective Date: 18/10/2025
Last Updated: 18/10/2025

This Privacy Policy explains how FixerUpa (“we”, “us”, or “our”) collects, uses, stores, and protects your information when you use our website, app, and related services.

FixerUpa is operated by Hayden Kelly, a sole trader based in Spain. We are committed to protecting your privacy and complying with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, and other relevant privacy laws worldwide.

1. Information We Collect

We collect the following categories of information when you use FixerUpa:

  • Account Information:
    Your name, email address, and login credentials.
    (FixerUpa uses a secure PIN verification sent to your email for login authentication.)

  • Project and Budget Data:
    Budgets, room allocations, costs, notes, and other renovation-related data you input.

  • Uploaded Content:
    Photos (including before-and-after images), receipts, and other files you upload to your account.

  • Payment & Subscription Data:
    Subscription details, plan type, and billing history.
    (Payments are processed securely by Stripe, which handles all payment card information. FixerUpa does not store or have access to your card details.)

  • Analytics & Device Data:
    Browser type, device information, IP address, usage statistics, and cookies (see our [Cookie Policy]).

  • Search Queries:
    When you use the search system, we may process search terms and your selected region to retrieve product and tradesperson results from third-party data sources.

2. How We Use Your Information

We use your data to:

  • Provide, operate, and maintain FixerUpa.

  • Manage your account, authentication, and subscriptions.

  • Track project budgets, costs, and uploads as part of your user dashboard.

  • Process and manage payments securely through Stripe.

  • Communicate with you (e.g., support requests, updates, billing notices).

  • Improve app functionality and user experience.

  • Display personalised or relevant advertisements via third-party platforms (e.g., Google, Meta, TikTok).

  • Comply with legal obligations and resolve disputes.

3. Legal Basis for Processing

Under GDPR, we process personal data based on the following lawful grounds:

  • Contractual necessity: To provide the services you request (e.g., your account, subscriptions, and data storage).

  • Legal obligation: To meet regulatory, tax, or payment processing requirements.

  • Legitimate interest: To improve our services, ensure security, and prevent fraud.

  • Consent: For analytics, cookies, and marketing activities (you can withdraw consent at any time).

4. Data Storage and Security

  • Data is securely stored using Wix (for website functions) and Glide (for app functions).

  • Payments are handled by Stripe, which complies with PCI-DSS security standards.

  • Access to data is restricted to authorised personnel only.

  • We use encryption, access controls, and secure authentication (email + PIN) to protect user accounts.

While we take all reasonable steps to protect your data, no method of transmission or storage is 100% secure. You use FixerUpa at your own discretion.

5. Data Retention

  • Active subscribers: Your data is retained as long as your subscription remains active.

  • Data storage plan: If you pay the £10/month data storage fee, your account data will be retained until you cancel that plan.

  • Account deletion: If you cancel your subscription and do not opt for data storage, all associated data will be deleted immediately and cannot be recovered.

  • Backups: FixerUpa does not store user data outside of its hosting platforms (Wix and Glide).

6. Data Sharing and Third Parties

We share limited data with third parties where necessary to operate FixerUpa:

  • Service Providers: Wix, Glide, Stripe, Google Analytics, and other similar tools for hosting, analytics, and functionality.

  • Advertising Partners: Google Ads, Meta (Facebook/Instagram), TikTok, and other comparable networks for targeted marketing.

  • Search Integrations: Search terms and regional data may be shared with external APIs to retrieve renovation product or tradesperson results.

We do not sell personal data to any third party.

7. International Data Transfers

As Wix, Glide, and Stripe operate global cloud infrastructures, your information may be transferred to and processed in countries outside your own. These transfers comply with GDPR-approved safeguards such as Standard Contractual Clauses or equivalent mechanisms.

8. Your Rights

You have the following rights under applicable data protection laws:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of any inaccurate or incomplete data.

  • Deletion: Request deletion of your data (“Right to be Forgotten”).

  • Restriction: Request that we limit processing of your data.

  • Portability: Request a copy of your data in a structured, machine-readable format.

  • Withdraw Consent: Withdraw consent for marketing or cookie tracking at any time.

To exercise these rights, contact us at support@fixerupa.com.

9. Children’s Privacy

FixerUpa is not intended for children under 16 years of age, and we do not knowingly collect data from minors.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted here with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your data, please contact:

📧 support@fixerupa.com

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